Number of respondants: 13
N.B. : 'No Answer' : Respondant who left the survey or filtered on a question.
Q1 : 1) How would you describe the quality of customer service you experienced during your most recent contact with NETOOTEL?
| Available choices |
| Q1 | total | Percentage |
| Fantastic | 4 | 30.77% |
| Great | 6 | 46.15% |
| Not Good | 1 | 7.69% |
| No Answer | 2 | 15.39% |
Q2 : 2) Customer service was not satisfactory, would you please explain what happened?
Réponses
| Values | Total | Percentage |
| znkzm. n.mzzm n. | 1 | 7.69% |
| Q2 | total | Percentage |
| No Answer | 12 | 92.31% |
Q3 : 3) Would you say that the process for getting your concerns resolved was...
| Available choices |
| Q3 | total | Percentage |
| Fantastic | 3 | 23.08% |
| Super | 6 | 46.15% |
| No Answer | 4 | 30.77% |
Q4 : 4) How satisfied are you with the features and benifits of the Online Survey Builder?
| Available choices |
| Q4 | total | Percentage |
| Very satisfied | 4 | 30.77% |
| Fairly satisfied | 5 | 38.46% |
| No Answer | 4 | 30.77% |
Q5 : 5) Could you please take a few minutes to elaborate on your opinion of the Online Survey Builder, and its drawbacks?
Réponses
| Values | Total | Percentage |
| - | 4 | 30.77% |
| 5 | 1 | 7.69% |
| Easy to use! | 1 | 7.69% |
| I need some more experience with it... | 1 | 7.69% |
| It seemed a bit tricky to me at the beginning. Now, I get used to it and really would recommand new users to read the first link called 'informations', it really helped. | 1 | 7.69% |
| XVX | 1 | 7.69% |
| Q5 | total | Percentage |
| No Answer | 4 | 30.78% |
GRID1 : The customer service representative...
Sub question: ...handled my request quickly.
| Available choices |
| grid1 | total | Percentage |
| Very much | 7 | 53.85% |
| No Answer | 6 | 46.15% |
GRID2 : The customer service representative...
Sub question: ...was knowledgeable.
| Available choices |
| grid2 | total | Percentage |
| Very much | 3 | 23.08% |
| I agree | 4 | 30.77% |
| No Answer | 6 | 46.15% |
GRID3 : The customer service representative...
Sub question: ...did a great job.
| Available choices |
| grid3 | total | Percentage |
| Very much | 3 | 23.08% |
| I agree | 4 | 30.77% |
| No Answer | 6 | 46.15% |
GRID4 : The customer service representative...
Sub question: ...was courteous.
| Available choices |
| grid4 | total | Percentage |
| Very much | 3 | 23.08% |
| I agree | 3 | 23.08% |
| No Answer | 7 | 53.84% |
COMMENT : 7) Would you like to add any additional comments about the customer service representative that handled your inquiry?
Réponses
| Values | Total | Percentage |
| - | 3 | 23.08% |
| 6 | 1 | 7.69% |
| Good job, really. | 1 | 7.69% |
| Nothing | 1 | 7.69% |
| Thanks for your help! | 1 | 7.69% |
| _ | 1 | 7.69% |
| comment | total | Percentage |
| No Answer | 5 | 38.47% |